Neurality Health

The Challenge

Front office healthcare teams spend countless hours scheduling, answering calls, managing patient communications, and navigating complex billing processes. Their administrative burden leads to 1 in 3 potential new patient opportunities being lost by the average practice and up to 1 in 4 patients not showing up for their appointment.

Approach

I led a small but mighty team that embedded with clinicians, business, and operations teams to map where voice AI could remove friction without adding risk. We committed to three principles: clinician-in-the-loop by default, repeatable playbooks to scale, and success measured in value captured, not features shipped or even minutes saved.

The Solution

A focused voice and text product that drops into existing workflows and a white-glove onboarding process: no rip-and-replace, no parallel system to maintain. Customers see ROI within the first 60 days because the surface area is small and the value is measurable.

Impact

• Grew the business from $0 to $1M annualized revenue in under 12 months
• Deployed across SMB, multi-site, and managed service organizations in specialty care
• Launched key features for enterprise adoption: complex scheduling workflows, outbound marketing campaigns, reporting analytics
• Reduced time-to-launch from 8 weeks to 3 days while maintaining white-glove experience